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Resources and Benefits Briefing < September
2005
UC ratings of medical careSurvey of member satisfaction
Earlier this year, the independent research firm DSS Research conducted a member satisfaction survey of the UC-sponsored medical plans. The survey measured random UC member satisfaction with the medical plans (non-Medicare) during calendar year 2004.
Survey results are based on responses from plan members.
For more in-depth information on the plans and providers in California, visit Healthscope (www.healthscope.org).
| United Health Care EPO* | United Health Care PPO National* | United Health Care PPO NM* | Blue Cross PLUS | Blue Cross PPO | Health Net | Kaiser Permanente | PacifiCare | WHA | |
| Overall Health Care | 93.3% | 92.0% | 95.9% | 91.1% | 94.5% | 90.9% | 92.0% | 90.4% | 91.2% |
| Overall Health Plan | 89.3% | 66.5% | 72.0% | 79.3% | 85.4% | 86.4% | 91.4% | 84.1% | 72.7% |
| No problems getting a referral to a specialist | 66.1% | 73.7% | 84.0% | 60.7% | 85.2% | 69.0% | 73.6% | 67.7% | 74.0% |
| Care for an illness or injury as soon as wanted | 90.1% | 84.5% | 91.1% | 79.6% | 89.7% | 82.7% | 87.8% | 87.5% | 93.3% |
| No problem getting help from the health plan’s customer service | 66.4% | 37.9% | 47.3% | 43.9% | 52.2% | 51.6% | 69.0% | 54.9% | 42.5% |
| No complaints or problems written to health plan | 95.3% | 81.9% | 79.0% | 84.1% | 85.1% | 92.9% | 93.7% | 91.8% | 83.0% |
| *2004 was the first year that plan members were surveyed. | |||||||||
